Refund Policy

Last updated: March 8, 2026

1. Overview

Explola is a marketplace that connects travelers with independent safari tour operators. As such, refund policies may vary depending on the tour operator you book with. This policy outlines the general framework for refunds on our platform.

2. Explola Platform Fees

Explola does not charge booking fees to travelers. Our platform is free to use for comparing and inquiring about safari tours. Since no platform fees are charged, there are no platform-related refunds.

3. Tour Operator Refund Policies

Each tour operator on our platform has their own cancellation and refund policy. Before confirming any booking, we strongly recommend:

  • Reviewing the operator's cancellation policy in detail
  • Understanding any non-refundable deposits or fees
  • Confirming cancellation deadlines and associated penalties
  • Requesting the refund policy in writing from the operator

4. General Cancellation Guidelines

While policies vary by operator, the following general guidelines typically apply:

  • More than 60 days before departure: Most operators offer a full or substantial refund minus administrative fees
  • 30–60 days before departure: Partial refunds are typically available, usually 50–75% of the tour cost
  • Less than 30 days before departure: Refunds are generally limited or not available
  • No-show: No refund is typically provided for no-shows

5. Dispute Resolution

If you experience a dispute with a tour operator regarding a refund, Explola can assist by:

  • Facilitating communication between you and the operator
  • Providing records of inquiries and communications made through our platform
  • Offering guidance on your options

Please note that Explola is not a party to transactions between travelers and operators, and cannot guarantee refund outcomes.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, and other unforeseen circumstances. This can provide additional protection beyond the operator's refund policy.

7. Contact Us

If you need assistance with a refund-related matter, please contact us through our website. We are here to help facilitate a resolution.